Warranty

Warranty conditions and processing

In the exceptional case that a warranty claim must be made, we will endeavour to provide this as soon as possible.
The article concerned must be returned, together with the proof of purchase (handwritten receipts are not accepted) and the Orange (fully completed) guarantee card, to the address of purchase. In the absence of the proof of purchase and the guarantee card no guarantee can be granted. The article will be treated as a repair.
Do not forget to include a clear description of the fault. This will speed up the handling process. The seller will take care of the further processing of the guarantee.

At Thermalution, we are committed to providing our customers with the best products and services. All products are sold with a manufacturer's warranty unless otherwise stated. The manufacturer's warranty covers:

1. Thermalution heated underwear and body warmers (including heating element, controller, charger, adapter and remote control) come with a 2-year warranty from the date of purchase.

2. Thermalution batteries are a consumable item and have a limited warranty of 6 months from the date of purchase. This may be extended to a total of 12 months following registration on the Thermalution.com website. Registration must be made within 30 days of purchase.

Thermalution products may be repaired at any Thermalution dealer. A price quote will always be provided in advance for repairs. Research costs are always charged for repairs. The repair quote includes these examination costs in the price. These costs will be charged separately for unrepaired returns.

It is not possible to submit warranty claims or repairs directly to Thermalution Europe.